Skip to main content

Companies House (Public Targets 2012-13)

Volume 542: debated on Tuesday 27 March 2012

I have set Companies House the following targets for the year 2012-13:

Public Target

Target

Customer

Achieve a score of more than 86% in our customer satisfaction survey

>86%

To achieve an average compliance level for accounts of 99%

99%

To achieve an average compliance level for annual returns of 97.8% (new public target)

97.8%

Resolve complaints within five days

98.8%

Web filing services are available 99.5% of the time

99.5%

Software filing services are available 99.5% of the time (new public target)

99.5%

Companies House Direct Service is available 99.5% of the time

99.5%

WebCHeck Service is available 99.5% of the time

99.5%

Document images ordered by search customers are available in the Companies House Direct download area within 40 seconds (new public target)

98%

CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt

100%

Process

Electronic transactions received are available to view on the public record (image format) within 72 hours

99.9%

Images placed on Companies House image system are legible and complete

99.8%

To achieve an average electronic filing target for accounts (new public target)

53%

To achieve an average electronic filing target for all other transactions (new public target)

80%

People

Ensure that the average work days lost per person is no more than 10 days

<10

Reduce carbon emissions by 5%, based on the previous financial year

5%

Finance

To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets

3.5%

Achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the organisation’s operational costs (2nd year of a three-year target)

5%

Payment of invoices within five days of receipt (the 80% target set for last year is a statutory Treasury target)

90%