I will be publishing a consultation on Wednesday 18 July which puts forward the Government’s plans for applying the EU regulation on bus and coach passenger rights. This aims to ensure bus and coach passengers have rights similar to those using other modes of transport.
The regulation, which mainly applies to bus and coach journeys over 155 miles (250 km), lays out the responsibilities of operators and terminal owners in the case of delays, cancellations, accidents and other issues affecting passengers, including disabled passengers and passengers with reduced mobility.
The public consultation will offer the chance for those affected by this EU regulation to put forward their opinions on domestic enforcement measures, the use of available exemptions and the designation of terminals served by long-distance services where specific assistance has to be provided to disabled people and people with reduced mobility.
I believe that the approach outlined in the consultation strikes the right balance between passenger protection and operator competitiveness. I look forward to receiving responses from interested parties.