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Driver and Vehicle Licensing Agency

Volume 553: debated on Tuesday 13 November 2012

The Driver and Vehicle Licensing Agency (DVLA) has recently run a competition to procure a front office counter service provider for its face-to-face motoring services from next April.

I can today announce that the DVLA will award Post Office Ltd a contract to build on the existing counter operation to provide a wider range of services and better accessibility for motorists. The contract will run for seven years with an option to extend for up to another three years. This contract will allow the Post Office to fully develop better services with the requirements of customers at the heart. Under the contract, Post Office Ltd will offer DVLA services at over 4,700 outlets for road tax and vehicle transactions, 750 of which will also cater for driver licensing.

This new contract provides value for money for the taxpayer resulting in savings of between £13 million and £15 million a year. The contract also gives scope for the Post Office to provide front office counter services for other Government Departments, to increase efficiencies across Government and provide better value for the taxpayer.