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UK Border Agency

Volume 556: debated on Monday 7 January 2013

5. If she will take steps to ensure that mail to the UK Border Agency is not left unopened owing to a backlog of cases. (135583)

Timely dealing with correspondence is obviously something that the UKBA takes very seriously. It has not always been perfect in the past and it is very well aware of the need to improve in future. It has therefore implemented a new national operating model, particularly to deal with MPs, to improve things.

Will the Minister assure the House that full security checks have been or will be carried out in all these cases and confirm how many live cases have been discovered?

I am not entirely certain which cases the hon. Lady is talking about. If she is talking about the issues that were raised in the chief inspector’s report when he found some unopened post, she will know that he has confirmed in his report that that has now all been cleared and those cases are being dealt with.