15. What steps she is taking to tackle silent calls; and if she will make a statement. (143163)
Under the Communications Act 2003, the Office of Communications —Ofcom—has responsibility for tackling silent and abandoned calls through its persistent misuse powers. It has an ongoing enforcement programme targeted at companies that breach those rules and can issue a penalty of up to £2 million. In the previous year, Ofcom issued fines of £810,000.
I thank the Minister for that answer, but many of my constituents, and those of other hon. Members, say that despite registering with the Telephone Preference Service, they still receive silent and other nuisance calls. Will the Minister meet concerned MPs so that we can discuss some of those issues and look at what more can be done to help stop constituents suffering that nuisance?
I have already met a number of MPs to discuss the issue and I would be delighted to meet the hon. Lady and any hon. Members she wishes to bring with her. I share her concerns. This is important and there are two regulators—Ofcom and the Information Commissioner’s Office—and I meet them regularly to discuss this issue. I would happily bring them to the meeting.