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Queen Elizabeth II Conference Centre (Targets 2013-2014)

Volume 561: debated on Monday 22 April 2013

My hon. Friend the Under-Secretary of State for Communities and Local Government, Baroness Hanham, has made the following written ministerial statement:

The agency’s principal financial target for 2013-14 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £1.5 million as proposed in the business plan for the year.

The agency also has the following targets to achieve:

A minimum 52% occupancy of its rooms based on a theoretical full occupancy revenue of £9.7 million;

Overall score for value-for-money satisfaction of greater than 90%;

The number of complaints received to be less than two per 100 events; and

An average response time when answering complaints of less than four working days.