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Claims Management Companies

Volume 572: debated on Tuesday 17 December 2013

17. What steps he is taking to tackle rogue payment protection insurance claim companies and nuisance calling by those companies. (901665)

Our priority is to protect the public by rooting out and punishing bad practices by claims companies. The claims management regulator is expanding its resources and consulting on a new set of toughened rules to crackdown on abuses, and later next year claims companies will face fines for rule breaches.

I thank the Minister for that reply. Given that so many rogue companies have been plaguing constituents, what effect have the Government’s actions had on the number of claims firms?

I am happy to say that there has been a positive impact on the numbers. Between January and November 2013, the total number of authorised claims management companies decreased by 718; the total number of personal injury claims management companies fell by 917; and the total number of PPI claims management companies fell by 85. That is clear evidence that the Government’s tough measures are having an impact.

23. I serve on the Transport Committee, and we have just completed an inquiry into the effect of fraudulent whiplash claims on the cost of motor insurance. Will the Minister update the House on what steps the Government are taking to stop bogus claims by rogue firms driving up the cost of insurance premiums for drivers? (901672)

The Government have introduced various measures, one of which, on whiplash, is to have an accredited panel of medical experts. We want to make sure that there are proper experts who deal with this issue. The AA has reported that, as of October this year, the average comprehensive insurance for motor vehicles has gone down by £80.