I am today publishing the report on the review of the Driver and Vehicle Licensing Agency (DVLA), which I announced on 8 October 2013. The Department for Transport commissioned this review as part of its commitment to delivering improved quality and better value motoring services to the public, business and other interested parties.
The review has concluded that while DVLA is an effective organisation that is delivering important services, there is significant scope to increase efficiency. Strategic recommendations have been made covering DVLA’s digital transformation, reducing the burden on customers, modifying the governance and management structure and optimising DVLA’s value as a service provider for Government.
I am content to accept all of the recommendations in the report. I have asked the chief executive to prepare a strategic plan for DVLA on this basis, which prioritises those measures that will bring the greatest advantage to customers.
I am placing a copy of the review and my response in the Libraries of both Houses and on the Department’s website. I would like to thank Mary Reilly and the review team for their work.