I have set Companies House the following targets for the year 2014-15.
CH Direct services are available 99.7% of the time.
WebCHeck services are available 99.7% of the time.
WebFiling services are available 99.7% of the time.
Software filing services are available 99.9% of the time.
98% of document images ordered by search customers are available within the CH Direct download area within 35 seconds.
Achieve an overall satisfaction score of more than 88% in the Companies House satisfaction survey conducted by Ipsos Mori by end November 2014.
To achieve a monthly soft compliance rate of 99% for accounts submitted to Companies House.
To achieve a monthly soft compliance rate of 98% for returns submitted to Companies House.
CEO to respond to all letters delegated to him from MPs within 10 working days of receipt.
To achieve an average electronic filing target of 70% for accounts (received and accepted) by the end of the year.
To achieve an average electronic filing target of 87.5% for all transactions (excluding accounts) by the end of the year.
Ensure that the average working days lost per person is no more than 7.5 days.
To reduce carbon created from utilities by 10% per building user, at Crown Way (compared with previous year) by end of March 2015.
99.9% of electronic transactions received are available to view on the public record (image format) within 48 hours.
99.8% of electronic images on CH systems are complete and legible.
99.8% of paper images on CH systems are complete and legible.
95% of all undisputed invoices are paid within five days of receipt.
Taking one year with another, to achieve a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets.
Achieve by 2016-17 a reduction, in real terms, of 25% compared to 2013-14 in the operational monetary cost of the operation’s organisational costs (three-year target).