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Public Service User Satisfaction Data

Volume 585: debated on Wednesday 10 September 2014

8. What progress he has made on the commitment in the “Open Public Services” White Paper of July 2011 to publish public service user satisfaction data on all providers from all sectors. (905303)

I am delighted to be able to tell the right hon. Gentleman that the progress in that incredibly important area has been considerable. The friends and family test, which is our main user feedback mechanism, is used in all hospitals and maternity wards. By March 2015, it will be extended to the rest of the NHS. It is already used in further education, it has been used in the National Citizen Service since August and it will be used in Jobcentre Plus from March next year. The intention is to roll it out right across the public services.

I am heartened. The Government’s Work programme is a good example of a public service where user satisfaction data would be extremely valuable, but the Secretary of State for Work and Pensions has steadfastly resisted their introduction. Will the Minister have another go at persuading the Secretary of State to introduce the use of such data in that service?

I am grateful for that suggestion. I will certainly talk to my right hon. Friend about it. He recently agreed to introduce the data in Jobcentre Plus and we have had to work through the details of that. I will certainly open discussions with him about the Work programme and will have discussions about other programmes across the rest of Government.