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Volume 586: debated on Monday 13 October 2014

The national cyber-security programme provides £860 million over five years to transform our response to cyber threats. We are strengthening law enforcement capabilities through the National Crime Agency’s national cybercrime unit and establishing regional organised crime unit cyber-teams. We fund the “Cyber Streetwise” campaign, which provides advice on safer online behaviour.

My constituent, Sandra Moss, lost £6,000 when she bought a non-existent car from a non-existent garage on eBay. She got no help from anybody, apart from being referred to an online fraud number through which she could not speak to the police or find out what was happening. After intervention from me, action is now being taken but she is unlikely to see her money again. Does the Minister agree that the system and staffing of fraud investigation are inadequate? What will she do to fix that?

I sympathise with the hon. Lady’s constituent, and I am sure that we would all go out of our way to help a constituent who suffered a similar loss. City of London police have taken charge of Action Fraud and I urge the hon. Lady to ensure that in future all instances of cybercrime are reported to Action Fraud, which is a central hub to ensure that we get the right level of information and the right level of reporting. We are working with the College of Policing to ensure that front-line police officers have the right training, which is also vital.