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House of Commons Hansard
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Ofcom: Appeals Process
27 November 2014
Volume 588
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13. When he plans to announce his decision on whether to change Ofcom’s appeals process. [906281]

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No decision has been made on the appeals process. However, we will make an announcement through the normal channels once we have reached a decision.

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I thank the Minister for that extensive answer. May I urge him to consider Ofcom and the deal for mobile companies? For example, only 9% of people will switch companies. We have had the same kind of problems in the energy market and people are now working hand over fist trying to help people switch mobile phone providers. It takes seconds for a company to let somebody switch their phone, so it is time that those companies were brought to book and we need to give teeth to the regulator.

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I hear what the hon. Gentleman says. I tried to keep my answer as short as his rather radical haircut, which looks very impressive this morning. We are sympathetic to the concerns that the current framework for appeals against Ofcom’s decisions are costly and lengthy, but we need to strike the right balance between providing a proper right of challenge and allowing the regulator to make timely and effective decisions.