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House of Commons Hansard
Intellectual Property Office
19 March 2015
Volume 594
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My noble Friend the Under-Secretary of State for Business, Innovation and Skills, the Minister for Intellectual Property (Baroness Neville-Rolfe) has today made the following statement.

As an Executive agency and trading fund of the Department for Business, Innovation and Skills, we set targets which are agreed by Ministers and laid before Parliament. For 2015 -2018 our targets are:

We will complete all necessary steps for the domestic implementation of the UPC agreement, ready for ratification at the appropriate time.

We will deliver an operational online application service for our designs customers as part of the TRIPOD portfolio by the end of March 2016.

We will ensure that overall average customer satisfaction is at least 80%.

We will offer faster handling of patent applications, by providing an examination report with a search report when both are requested at the application date, and meeting at least 90% of requests for an accelerated two-month turnaround for search, publication and examination.

We will publish 85% of acceptable applications for national trade marks for opposition within 90 days of filing.

We will launch a new online hub, bringing together material for all forms of IP, and achieve a 7.5% increase in traffic to this website over that achieved on the previous website.

We will reach an audience of at least 100,000 businesses in the UK with IP messages by the end of March 2016.

We will support the export activity of UK companies by providing education, advice and specific case support to 4,500 businesses by March 2016.

We will define the future operating model for the IPO, identifying the structure, behaviours and roles we will need to deliver for our customers in a digital environment.

We will achieve a 4% return on Capital Employed (ROCE).

We will deliver an efficiency gain of 3.5%.