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Passport Applications

Volume 602: debated on Monday 16 November 2015

2. What assessment she has made of the adequacy of complaint procedures in respect of rejected passport applications. (902148)

Her Majesty’s Passport Office takes complaints seriously and has a robust process to examine customer concerns. Ultimately, complaints can be referred to the independent Parliamentary and Health Service Ombudsman for adjudication.

I thank the Minister for that answer. May I bring to his attention the case of Muhammad Ifran Ayub, who is seriously ill awaiting a heart transplant and has been trying for two years to get a visa for his two-year-old son, who is currently in Pakistan away from both parents? There have been a series of failures in dealing with this case. Will the Minister meet me and the family to discuss it?

I will always consider representations made by right hon. and hon. Members. It is difficult for me to comment in detail on the Floor of the House on the individual circumstances of the case, but HM Passport Office has to examine documentation very carefully and, sadly, fraud and other criminality can at times be involved. It needs to consider cases dispassionately and, when there are compelling circumstances, reflect them in the decisions it takes. I will look at the facts that the hon. Gentleman has raised.