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Performance Targets (Intellectual Property Office)

Volume 607: debated on Wednesday 23 March 2016

My noble Friend the Parliamentary Under-Secretary of State for Business, Innovation and Skills (Baroness Neville-Rolfe) has today made the following statement.

As an Executive Agency and Trading Fund of the Department for Business, Innovation and Skills, we set targets which are agreed by Ministers and laid before Parliament. For 2016-17 our targets are:

We will complete all remaining UK steps necessary for the UPC to come into being.

We will ensure that overall customer satisfaction is at least 80%.

We will offer faster handling of patent applications, by providing an examination report with a search report when both are requested at the application date, and meeting at least 90% of requests for an accelerated two-month turnaround for search, publication and examination.

We will publish 90% of acceptable applications for national trade marks for opposition within 90 days of filing.

We will develop a robust methodology to measure and report on harm caused by IP infringement and counterfeiting to individuals, communities and the economy.

We will increase the number of businesses that better understand how to manage IP, reaching 100,000 businesses. Eighty five per cent of the businesses we talk to will be better able to understand IP and its use within their business.

We will support the export activity of UK companies by providing education, advice and specific case support to 5000 businesses by March 2017.

We will enhance the capability of our people in leadership and change by designing and running a programme which will move at least 85% of participants up one level on our leadership measure.

We will implement a new HR and payroll system

We will achieve return of capital employed of at least 4%

We will deliver an efficiency gain of 3.5%.