FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2016-17:
An in-year surplus before interest, tax and dividend.
A return on capital employed of at least 7% (weighted average).
A productivity ratio of at least 80%, measuring actual billable hours versus available billable hours.
To deliver the efficiency savings of £12.1 million as reported over the corporate plan period.
A customer satisfaction result of at least 80%.
To provide an annual discretionary dividend to the FCO of at least £1.5 million.
An overall improvement of 2% on the average 2015 index Your Say score for My Manager.
Target 2016-17 = 65%
FCO Services will report to Parliament on its success against these targets through its annual report for 2016-17.