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House of Commons Hansard
Foreign and Commonwealth Office: Services
30 June 2016
Volume 612
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FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2016-17:

An in-year surplus before interest, tax and dividend.

A return on capital employed of at least 7% (weighted average).

A productivity ratio of at least 80%, measuring actual billable hours versus available billable hours.

To deliver the efficiency savings of £12.1 million as reported over the corporate plan period.

A customer satisfaction result of at least 80%.

To provide an annual discretionary dividend to the FCO of at least £1.5 million.

An overall improvement of 2% on the average 2015 index Your Say score for My Manager.

Target 2016-17 = 65%

FCO Services will report to Parliament on its success against these targets through its annual report for 2016-17.