Over 93.5% of assessments for personal independence payment and over 90% of work capability assessments for ESA are deemed of acceptable quality through independent audit. Those that are not deemed acceptable are returned to the provider to be reworked. The Department closely monitors all elements of providers’ performance and holds those providers to account through their contracts.
Will the Minister consider introducing and funding the mandatory use of body-worn cameras by all contracted-out assessment providers, which will improve the accuracy and efficiency of the much-disputed health assessment reports and safeguard claimants and assessors, and which is proving to be very successful when used by emergency services across the UK?
My hon. Friend is absolutely right. He will know that the Department has carried out a number of pilots to look at being more lenient at the early stages of assessment to give people time to get that health care information in front of assessors. That move is paying dividends, and we hope that it will be rolled out.
Although we are consulting on ESA, the Green Paper consultation affords us the ability to look at PIP assessments in the round and at a person’s whole journey. I have previously said that we are looking at what more we can do in recording assessments. If the hon. Lady knows of cases where people need home assessments and they are not getting them, I urge her to flag them up with me.
In my own constituency of Rossendale and Darwen, those who are waiting for their PIP appeal to go through are having to wait three, six or, in some cases, nine months to have that appeal heard. Given that they receive no benefit during this period and can lose their vital Motability car, will the Minister tell us what efforts the Department will make to speed up the appeal process?