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Closure of Lloyds bank in St Blazey

Volume 624: debated on Tuesday 28 March 2017

The petition of residents of St Blazey,

Declares that on 10 November 2016 Lloyds announced it will be closing its branch in St Blazey; and further that this is a very well-established, much used branch, with many elderly or vulnerable customers who would have no alternative if this last bank in the village were to close.

The petitioners therefore request the House of Commons to call upon Lloyds to reverse its decision or put alternative provision in place for those who need it most.

And the petitioners remain, etc.—[Presented by Steve Double, Official Report, 28 February 2017; Vol. 622, c. 268.]


Observation from the Economic Secretary to the Treasury (Simon Kirby):

The Government thank the hon. Member for North East Hampshire (Ranil Jayawardena) for his petition on the closure of the Lloyds Bank branch in Odiham and the hon. Member for St Austell and Newquay (Steve Double) for his petitions on the closure of the Lloyds Bank branches in Mevagissey and St Blazey.

The Government are sorry to hear about the disappointment of the residents of Mevagissey, St Blazey and Odiham at the closure of the Lloyds branches. Although the Government can understand their concerns, decisions on opening and closing agencies are taken by the management team of each bank on a commercial basis. Banking service providers will need to balance customer interests, market competition, and other commercial factors when considering their strategies and the Government does not seek to intervene in these decisions.

In March 2015, the major high street banks, consumer groups and the Government signed up to an industry-wide agreement to work with customers and communities to minimise the impact of branch closures and put in place alternative banking services.

This agreement—the Access to Banking Protocol—commits the banks to:

work with local communities to establish the impact of the branch closure, prior to its closure

find suitable alternative provision to suit individual communities

put satisfactory alternative banking services in place before a branch is closed. Options for this will include free to use cash machines, the proximity of alternative branches, and Post Office branches and mobile banking arrangements.

The British Bankers’ Association appointed Professor Russel Griggs to carry out an independent “one year on” review of the Protocol. The review was published in November 2016 and made a number of recommendations to improve how the Protocol operates. The Government welcome the review and are pleased to see the industry commit to further improvements to protect those affected by closures. While the decision to close a branch remains a commercial judgement for banks, the impact on communities must be understood, considered and mitigated where possible.

Residents may find it helpful to know that, in January 2017, the Post Office announced that it had reached an agreement with the banks that will allow more banking customers to access a wider range of services at the Post Office than ever before. The new arrangement allows individual and small business customers to withdraw money, deposit cash and cheques and check balances at all 11,500 Post Office branches in the UK. While the range of services offered by the Post Office may be more limited than that offered in a traditional bank branch, the services provided through the Post Office’s extensive network ensures that essential banking facilities remain available in as many communities as possible. The Post Office estimates that 99% of personal and 75% of business customers will be able to carry out their day to day banking at a Post Office as a result of the new agreement.

If other banks in the wider local area have more extensive facilities, the people of North East Hampshire and St Austell and Newquay may wish to consider moving to an alternative bank; if so, they may be interested in using the Current Account Switch Service (CASS). The switch service is free to use, comes with a guarantee to protect customers from financial loss if something goes wrong, and redirects any payments mistakenly sent to the old account, providing further assurance for customers. This means that customers are more able than ever to hold their banks to account by voting with their feet, and that banks are incentivised to work hard to retain their existing customers and attract new ones. More information about CASS is available at: