Skip to main content

Bus Passenger Satisfaction

Volume 624: debated on Thursday 30 March 2017

The independent transport user watchdog, Transport Focus, produces an annual bus passenger satisfaction survey, and the autumn 2016 report was published last week. Overall bus passenger survey results scored 87%, up from 86% in the previous year.

I thank the Minister for that answer, but the Manchester Evening News recently ran its own survey of Greater Manchester residents, and in response to being asked which part of the transport network people most wanted to see improved, more than one in five identified poor bus services. Their complaints covered a whole range of issues including pricing, difficulty in making long journeys, the lack of night buses and general unreliability. What reassurance can the Minister give to Greater Manchester bus users that their complaints are being heard?

I would draw their attention to the Government’s commitment to financing the bus service operators grant during the course of this Parliament, and to the Bus Services Bill, which received its Third Reading on Monday.