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Consumer Rights

Volume 629: debated on Wednesday 11 October 2017

I rise to present a petition relating to consumer rights. The petition stems from a problem that a constituent of mine—[Interruption.]

Order. I ask Members to leave the Chamber quietly. I am struggling to hear what the hon. Gentleman is saying.

Thank you, Mr Deputy Speaker.

As I was saying, the petition arises from a problem experienced by my constituent Mrs Johnston with a firm called R & J Leather, of Uddingston, in purchasing a three-piece suite. The terms of the petition are fairly self-explanatory. It states:

The petition of residents of Linlithgow and East Falkirk,

Declares that the Consumer Rights Act of 2015 does not do enough to protect consumers against rogue traders who do not comply with the terms of the Act; further that the change to the Act in 2015, which gives consumers the right to reject goods within 30 days, which are not as described or faulty, is unenforceable; and further that currently, consumers cannot take any action against companies who do not participate in the Consumer Ombudsman scheme, and this leaves the consumer with the laborious task, if the company will not co-operate, of having to take a small claims action in court.

The petitioners therefore request that the House of Commons urges the Government to review the Consumer Rights Act (2015) to ensure better protection for consumers; further asks the Government to review the terms of the Act, to make membership of a professional body for traders compulsory; and further that this action would allow consumers the ability to pursue a complaint with the Consumer Ombudsman.

And the petitioners remain, etc.