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Companies House Public Targets

Volume 658: debated on Monday 8 April 2019

My noble Friend the Parliamentary Under-Secretary of State of Department of Business, Energy and Industrial Strategy (Lord Henley) has made the following statement:

I have set Companies House the following targets for the year 2019-20:

Public Targets

Ensure that our digital services are available 99.9% of the time.

Ensure that 97% of companies have an up-to-date confirmation statement.

Achieve a customer satisfaction rate of 83%.

Provide a digital service to enable someone at risk to apply for their personal data to be protected.

Deliver digital services that transform the end to end accounts filing journey.

Increase job applications from underrepresented groups by 10%.

Ensure that our people understand, and are engaged with, our purpose and vision, achieving a score in this area in the civil service people survey in the upper quartile.

Reduce the cost of our business activities by 3.5%.