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House of Commons Hansard
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11 May 2020
Volume 676
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What steps her Department is taking to help ensure that people with multiple and complex needs can access universal credit. [902427]

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Dedicated DWP staff continue to be available in jobcentres throughout the country. For claimants with the most complex needs, if we are unable to help by phone or online, face-to-face support is still available. In addition to that, the Help to Claim service is undertaken on our behalf by Citizens Advice and Citizens Advice Scotland.

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I thank the Minister for that answer and congratulate him, the Department and the original designers of universal credit on their success in registering so many new claimants. As he knows, the original idea was for a universal support system, alongside UC, to help people with multiple and complex needs. Will the Minister consider reviving that idea to help the most vulnerable people and make the UC system work better?

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I thank my hon. Friend for his question. I know that he shares my passion for supporting the most vulnerable and disadvantaged in our society, who often have complex needs, which is exactly why we introduced Help to Claim to support people who need support to access the welfare system. It has been a huge success over the past year, helping more than 250,000 people. I am pleased to say that we have commissioned the service for a second year.