My hon. Friend the Minister of State for South Asia and the Commonwealth (Lord Ahmad of Wimbledon) has made the following written statement:
FCDO Services operates as a trading fund of the Foreign, Commonwealth and Development Office (FCDO). Notwithstanding covid-19, I have set the following ambitious performance targets for 2020-21:
Achievement of the return on capital employed (ROCE) of at least 3.5% (weighted average before accounting for costs directly associated with covid-19);
A productivity ratio of at least 80%, measuring actual billable hours versus available billable hours (Q3 and Q4 only—normalised for the impact of covid-19);
An in-year customer satisfaction rating average at least of 80% (Q3 and Q4 only normalised for the impact of covid-19); and
An average Your Say score for “My Manager” measuring 63%.
In addition to the performance targets, FCDO Services will continue to maintain high levels of staff engagement for 2020-21 throughout the period.
FCDO Services will report to Parliament on its success against these targets through its annual report and accounts for 2020-21.
FCDO Services is a trading fund of the FCDO. It provides a range of integrated, secure services worldwide to the FCDO and other UK Government Departments, supporting the delivery of Government agendas. Services include protective security, estates and construction, cloud computing, communications and monitoring, logistics, translation and interpreting. This is combined with a portfolio of global maintenance work. FCDO Services also manages the UK National Authority for Counter Eavesdropping (UK NACE), helping protect UK assets from physical, electronic and cyber-attack.