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Digital Services across Government

Volume 696: debated on Thursday 27 May 2021

The pandemic must be a catalytic moment when we use digital transformation to sharpen up how we deliver services to citizens and drive leaner, more efficient and, indeed, more insightful Government.

The past year has accelerated the digital marketplace very significantly and people are much more familiar and comfortable with doing business online. From a Government perspective, the efficiencies and service resilience have been obvious, so will my right hon. Friend ensure that all Departments across Government focus on improving digital access wherever possible, focusing not only on simplicity and security for users, but in the back office where significant savings may be made?

My hon. Friend is spot on. He is absolutely right that the digital transformation of Government should make it easier for citizens to interact with Government, and to receive services quickly—everything from the renewal of passports to making sure that they can book appointments—but it is also the case that back-office functions in Government can be made even more efficient through the effective deployment of GDS’s superb cadre of civil servants. He has championed this quite rightly and I hope to work with him in future to make sure that we do even more.