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Companies House Corporate Targets 2021-22

Volume 699: debated on Monday 19 July 2021

My noble Friend the Under-Secretary of State for Business, Energy and Industrial Strategy, Lord Callanan, has today made the following statement:

I have set Companies House the following corporate targets for the year 2021-22:

Complete and up to date data

Ninety seven per cent. of companies on the register will have an up-to-date confirmation statement.

Digital service availability

Digital services will be available for a minimum of 99.9% of the time.

New services

Develop a new online journey for submission of confirmation statements.

Develop a digital filing capability for insolvency transactions.

Customer satisfaction

Be in the top quartile of public service organisations for customer satisfaction.


Increase the number of staff recruited to Companies House from under-represented groups by 10%.

Delivering value

Manage expenditure within budgetary limits.

Spending with small and medium businesses

Fifteen per cent. of spend will be spent directly with small and medium businesses.