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The Insolvency Service Performance Targets 2021-22

Volume 700: debated on Friday 10 September 2021

My right hon. Friend the Under-Secretary of State for Business, Energy and Corporate Responsibility (Lord Callanan) has today made the following statement:

I have set performance targets for the Insolvency Service for the financial year 2021-22. The Insolvency Service is the Government agency that delivers public services to those affected by financial distress or failure by providing frameworks to deal with insolvency and the financial misconduct that sometimes accompanies or leads to it.

The Insolvency Service aims to deliver economic confidence through a fair corporate and personal insolvency regime which gives investors and lenders confidence to take the commercial risks necessary to support economic growth. It has a crucial role to play in supporting businesses and individuals in financial difficulty or facing redundancy owing to their employer’s insolvency.

This year, the Insolvency Service has reinforced its commitment to putting customer satisfaction and real-life impacts at the heart of its services, and a new approach has been taken to measuring the quality of customer contact.

I have set measures and targets at a level which will drive the Insolvency Service to deliver its essential services effectively for its stakeholders. These measures include:


2020-22 target

Make bankruptcy orders sought by individuals within 2 working days

95% or greater

Determine debt relief order applications within 48 hours

95% or greater

Average time taken to process redundancy payment claims

14 days or less

Issue reports to creditors within fifteen days of interviewing

92% or greater

Deliver against the agency apprentice target for 2021-22 as a percentage of new staff

2.3% or more

Pay supplier invoices within 5 working days


Pay supplier invoices within 30 calendar days


Customer satisfaction score

84% or greater

The Insolvency Service’s Annual Plan for 2021-22 is published in full on