I am pleased to lay before the House today the Service Complaints Ombudsman’s Annual Report for 2021 on the fairness, effectiveness and efficiency of the Service Complaints system.

This report is published by Mariette Hughes and covers the operation of the Service Complaints system and the work of her office in her first year as Service Complaints Ombudsman for the Armed Forces.

The findings of the report will now be considered fully by the Ministry of Defence, and a formal response to the Ombudsman will follow once that work is complete.

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