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DWP dedicated telephone line for advice services

Volume 718: debated on Tuesday 19 July 2022

Over the past few weeks, I have spoken to a number of local citizens advice bureaux that, as would always be the case, are concerned about the impact of social security cuts at Westminster on many of their clients. One issue they have raised with me is the increasing casework they are experiencing. In particular, it is taking their staff and volunteers hours and hours to get through to the Department for Work and Pensions.

I pay tribute to Liz Willis and Joan McClure from the Parkhead and Easterhouse citizens advice bureaux who have petitioned me.

The petition states:

The petitioners therefore request that the House of Commons urge the Government to set up a Department of Work and Pensions dedicated telephone line for advice services.

Following is the full text of the petition:

[The petition of residents of the constituency of Glasgow East,

Declares that punitive social security cuts as well as the rising use of conditionality means that more and more people are turning to advice services, such as the Citizens Advice Bureau, to advocate on their behalf with the Department of Work and Pensions; and further that many advice service staff and volunteers are spending far too much time waiting to speak with DWP staff on general telephone lines.

The petitioners therefore request that the House of Commons urge the Government to set up a Department of Work and Pensions dedicated telephone line for advice services.

And the petitioners remain, etc.]

[P002745]