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Companies House: 2024-25 Public Targets

Volume 750: debated on Friday 24 May 2024

I have set Companies House the following targets for the year 2024-25:

Use our new powers to ensure companies on the register have a legitimate address—in particular, by taking action against identity and address theft. 100% of companies that have been defaulted to Companies House’s address due to not providing an appropriate office address, or using an address that has been hijacked, will have been removed from the register, be pending removal, or have been updated to an appropriate registered office address, in accordance with the law.

Eradicate the use of PO box addresses as a registered office address by companies on the register.

Introduce the technical capability to verify an individual’s identity by March 2025. This will help ensure Companies House is prepared for the anticipated transition process whereby all new and existing company directors and persons of significant control will be required to verify their identity, either directly through Companies House or through authorised third parties.

Develop a strategic intelligence assessment to identify the priority areas for action in the fight against economic crime, and act upon it.

Digital services are available for a minimum of 99.5% of the time.

80% of customers are satisfied with Companies House.

Incoming calls to the contact centre to be answered within an average of four minutes.

Manage expenditure within budgetary limits and utilise central government funding.