Skip to main content

Child Support Agency

Volume 684: debated on Thursday 20 July 2006

asked Her Majesty's Government:

To what extent the current Child Support Agency's information technology is working satisfactorily. [HL6875]

The new child support scheme was introduced on 3 March 2003 and it has been well publicised that there have been a number of technical problems with the performance of the new computer system (CS2) from this date. A great deal of work has been carried out to improve the stability of the new computer system (CS2) over the past three years and operational performance has improved.

We are making good progress to remedy the remaining problems with the new computer system and future IT releases are planned. In addition, there are a number of additional enhancements to the computer system that form part of the programme to implement the three-year operational improvement plan.