Skip to main content

British Citizenship

Volume 686: debated on Monday 30 October 2006

asked Her Majesty's Government:

Whether they will instruct the Ethnic Minorities Citizenship Unit at the British Consulate-General in Hong Kong to acknowledge within two working days, and respond substantively within a time determined by published service targets to telephone calls, letters, e-mails and faxes; and whether they will publish reports on compliance with those service targets at monthly intervals.[HL7643]

The Ethnic Minorities Citizenship Unit (EMCU) at our Consulate-General in Hong Kong deals instantly with the vast majority of telephone inquiries it receives during working hours. Inquirers who leave a voice message or those who submit an inquiry by e-mail, letter or fax receive a reply within standard public service targets of 20 working days. However, in most cases the EMCU gives a substantive response within two working days.

The table below shows the number and type of inquiries answered by the unit since its inception in February 2006.

Month

Number of queries (By Telephone)

Number of queries (By e-mail)

Number of queries (By fax and post)

February

503

32

11

March

1076

27

17

April

507

5

4

May

768

12

4

June

964

20

12

July

609

19

25

August

1999

28

75

September

1293

24

52