asked Her Majesty's Government:
Whether they will make representations to train operating companies providing a service into or from King's Cross station to encourage them to reinstate the level of customer service offered to disabled passengers. [HL180]
All train operating companies provide assistance to disabled passengers in order to meet their obligations under the Disability Discrimination Act 1995. We understand that neither GNER nor First Capital Connect has made changes to their procedures on the provision of assistance to disabled passengers at King’s Cross station, though current building works at King’s Cross, requiring the relocation of certain facilities, may have caused some inconvenience to passengers.
The positioning and removal of boarding ramps at stations should only ever be carried out by station or on-train staff. Passengers who are injured while boarding or alighting from a train may be able to sue the operator for compensation. Operators are required under the terms of their licences to hold public liability insurance for the purpose of limiting their exposure to such claims.