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Volume 689: debated on Wednesday 21 February 2007

asked Her Majesty's Government:

Whether they will take steps to ensure that businesses do not penalise customers who pay their bills in notes and coins. [HL1994]

We are not aware of this as a major issue. In general, companies are free to use whatever contractual terms and conditions they consider reasonable. If prospective customers are unhappy with these they can attempt to re-negotiate the terms in question or go elsewhere. However, we keep issues such as this under review, and if we see any evidence of this being a major problem then we will consider what steps we might take when necessary.