Skip to main content

Driver, Vehicle and Operator Group: Ministerial Targets

Volume 690: debated on Tuesday 27 March 2007

My honourable friend the Minister of State for Transport (Stephen Ladyman) has made the following Ministerial Statement.

My right honourable friend the Secretary of State for Transport has set a range of high-level targets for the 2007-08 year on behalf of the agencies within the Driver, Vehicle and Operator Group; the Driving Standards Agency, the Driver and Vehicle Licensing Agency, the Vehicle Certification Agency and the Vehicle and Operator Services Agency and on behalf of the Government Car Despatch Agency. They are included in the agencies’ business plans together with their associated measures. The plans also include a range of management targets, performance indicators and key tasks which are appropriate to the agencies’ businesses. Copies of the business plans will be placed in the Libraries of the House shortly.

The key targets for the Driving Standards Agency are:

Secretary of State Targets

Appointments available within nine weeks at 90 per cent of permanent car driving test centres.

To achieve candidate satisfaction with the overall service received at 90 per cent or above.

Improve standards of new drivers

Deliver 6,000 Arrive Alive presentations to include 10 per cent targeted at special needs groups such as young offenders, older drivers and people with disabilities.

Improve standards of professional drivers

To have 10 training courses accredited as suitable for lorry drivers CPC periodic training and 30 for bus and coach drivers by 31 March 2008.

Contribute to the Government’s motorcycle strategy by:

populating the new post test motorcycle register with qualified and quality assured motorcycle instructors/trainers and make it available to the public by 31 March 2008 so they can make an informed choice of trainer/instructor;

delivering an interactive ultimate biking skills DVD to retail, aimed at improving a resource for qualified motorcyclists to improve riding and safety; and

develop a national network of test centres to enable off-road tests for motorcyclists, with a milestone target for March 2008 of 40 per cent of customers being within 45 minutes/20 miles of such a centre.

To initiate three new pilot projects aimed at improving driver education and training and raising standards of high risk groups such as novice drivers.

To progress to conclusion 250 investigations in relation to impersonation/ID fraud and actively seek prosecutions where applicable.

Electronic take-up—achieve 64 per cent of theory test bookings and 64 per cent of car practical test bookings being made online by 31 March 2008.

Deliver the value for money plan targets for 2007-08 (£6 million).

The key targets for the Driver and Vehicle Licensing Agency are:

Secretary of State Targets

Maintain or improve customer satisfaction at a rate of 90 per cent.

The annual DVLA customer satisfaction survey.

Maintain or improve on the standard of services to the customer.

Achieve target for at least 16 of the 18 major service deliver measures.

Deliver customer choice for operational services through increasing the number of inbound services available via electronic channels.

Maintain volume of existing inbound services available that could be completed electronically, at 64 per cent of the total inbound service volume by 2008.

Deliver the facility for customers to purchase personalised registration numbers online.

Complete the system build enabling vehicles to be tracked through the motor trade.

Deliver the facility for driving licence holders electronically to:

renew their driving licence at 70;

notify a change of address;

request duplicate licence; and

request a new-style licence.

Gershon efficiency—deliver the benefits agreed in the DVO Value for Money plan:

revenue expenditure gain;

workforce change;

increase in VED collected; and

increase the net income realised from the sale of personalised registration numbers and income from cherished transfers.

The running rate to achieve the final 2007-08 VfM targets are:

a total of £50 million compared to the baseline as at 1 April 2004;

reduce the number of FTE posts by 575 compared with the 1 April 2004 figure;

achieve a level of at least £70 million above the 2002-03 roadside survey result; and

a £5 million increase compared to the baseline as at 1st April 2004.

To deliver a programme of e-service capability across the consumer commercial and business sectors.

Volume of inbound services delivered electronically is at least 30 per cent of the inbound volume available electronically by March 2008.

Accurate records—vehicles register: maintain 97.5 per cent of current vehicle keepers as the level to be successfully traced from the record.

Accuracy survey 2007.

Drivers and vehicles registers—The data sets needed for an intended purpose are accurate.

To achieve complete accuracy in at least 97.5 per cent of vehicle registration documents input.

To achieve complete accuracy in at least 97 per cent of driving applications input.

Enforcement—Reduce VED evasion to 2.5 per cent by December 2007. [This target is subject to review]

The annual roadside survey.

Continue to work with Transport for London in the delivery of the mayor’s air quality strategy.

Support Transport for London in its work to introduce the London low emission zone by its due date.

The key targets for the Vehicle Certification Agency are:

Secretary of State Targets

To provide a class-leading service in type approval and certification.

90 per cent turnaround of system and component type approval certificates within nine working days.

95 per cent of appraisal reports on our technical performance from independent panel members deemed to have no critical defects.

Expand consistency of processes and standards across the global network.

Maintain (or improve) customer satisfaction levels.

Existing customer survey processes to be run in 2007-08 and maintain at least 4/5 score (very good).

To ensure the continued integrity of VCA’s approvals.

Carry out a programme of conformity of production inspections.

Target new emerging manufacturing markets to ensure that products fully meet EU standards

Increase number of certificates issued by VCA in China and India by 10 per cent on 2006-07.

To monitor compliance of safety critical vehicle systems and components in the UK marketplace to meet EU standards.

Complete the test programme to be agreed with TTS/CFU/MIU.

Delivery of recommendations made in the VCA/TTS report on the use of virtual tools.

Delivery in Q1 of final VCA/TTS report.

Identify VCA tools and techniques by December 2007

Formulate forward programme by December 2007.

To carry out and enforce an annual programme of in-service emissions testing.

Complete programme by March 2008.

Improve utilisation year on year.

Increase utilisation by an additional 2 per cent points. (Aim is 65 per cent by 2010-11—2 per cent points is targeted to achieve 60 per cent in 2007-08).

To achieve a surplus on a full cost basis and deliver benefits consistent with the Value for Money plan.

To achieve £50,000 surplus on a full costs basis.

Deliver the benefits consistent in the Value for Money Plan maintaining at least £450,000 of cost savings and efficiency and effectiveness improvements.

Invest £100,000 in professional skills and capability development.

The key targets for the Vehicle and Operator Services Agency are:

Secretary of State Targets

Maintain or improve customer satisfaction.

To improve on the previous year’s achievement, or maintain satisfaction at or above 90 per cent.

Increase range of electronic services available to customers.

Delivered portfolio of information services:

operator compliance risk score reports;

test history maintenance reports; and

vehicle encounter reports.

Online vehicle test bookings service available to commercial customers.

Improve the consistency of vehicle testing services across the country.

1/3rd reduction in the variation of the initial test fail rates from 2006-07 national average while maintaining quality test standards.

Improve the quality and consistency of the private vehicle testing service to the public.

Delivered a risk-based enforcement system to target the serious and serially non-compliant vehicle testing stations (VTS).

Contribute to improved road safety through better targeting on non-compliant vehicles and drivers.

65 per cent improvement in targeting of enforcement action at the roadside compared with 2004-05.

35 per cent increase in the number of dangerous vehicles and drivers being taken off the road compared with 2004-05.

Contribute to more reliable journeys on the strategic road network, improved road safety, minimised congestion.

20 per cent increase in volume of checks nationally on “at risk” goods vehicles on international journeys compared with 2006-07.

Reduce the burden of commercial operation.

Implemented DfT plan for licensing reform.

Delivered DfT plan for graduated fixed penalties and deposits.

Deliver modernised support services to traffic commissioners.

80 per cent of new service level agreement measures with traffic commissioners achieved.

Deliver final year of VOSA’s four-year Value for Money Plan.

Four-year cumulative plan delivered:

£13.3 million cost saving;

469 gross headcount reduction*; and

16 per cent increase in effectiveness.

Increase the take-up of existing electronic services available to customers.

69 per cent overall take-up achieved for existing e-services.

The key targets for the Government Car and Despatch Agency are:

Secretary of State Targets

To break even on an accruals basis

To maintain a high level of customer satisfaction through the following:

to maintain a customer satisfaction index (CSI) score at least at 2005-06 levels of 86.7 per cent; and

to maintain accreditation for ISO 9001

To reduce the environmental impact of the agency

By March 2008 to reduce the average tailpipe emissions of the government fleet by 5 per cent compared with March 2007 levels

To increase the use of alternative engine and fuel technology in GCDA vehicles by 10 per cent by March 2008 against 2006-07 levels

To reduce the administrative charges to customers by 2 per cent against 2006-07

* 109 can be redirected into front-line enforcement activity