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Companies House: Targets

Volume 691: debated on Monday 16 April 2007

My right honourable friend the Minister of State for Industry and the Regions, Margaret Hodge, has made the following Written Ministerial Statement.

I have set Companies House the following targets for the year 2007-08:

to ensure that Companies House Direct, WebCHeck and Web-Filing are available for 99 per cent of the time between the hours of 7 am and midnight, Monday to Saturday;

to achieve 55 per cent take-up for electronic submission of documents by the end of 2007-08;

to achieve, on average, a monthly compliance rate for accounts submitted of 95.3 per cent;

to ensure that 99.5 per cent of images placed on the Companies House image system are legible;

to achieve for 2007-08 a reduction, in real terms, of 10 per cent compared to 2004-05 in the unit cost of the range of transactions covering registration, company search and active register size;

to achieve a score of more than 86 per cent in each quarterly Companies House customer satisfaction survey;

to resolve 97 per cent of complaints within five days;

to achieve, taking one year with another, a 3.5 per cent average rate of return based on the operating surplus expressed as a percentage of average net assets;

to pay all bills within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice, whichever is later; and

the chief executive is to reply within 10 days to all letters from Members of Parliament delegated to him for reply.