asked Her Majesty's Government:
Which train operator is responsible for providing information and timetables when buses are substituted for trains at Leatherhead station; and what action they will take in the event that this information is not provided. [HL3163]
Leatherhead station is owned by Network Rail and is served by Southern and South West Trains. The lead operator at the station is Southern and it is responsible for providing information to passengers who use the station.
Where engineering works affect services at the station, Southern will ensure that all relevant information is displayed at the station including details of any replacement bus services. This information will also be available on its website and National Rail Enquiries. If the department becomes aware of instances where this does not occur, enquiries will be made of the train operating company to ascertain why information was not provided and what steps are to be taken to prevent a recurrence.