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Railways: Service Disruption

Volume 691: debated on Thursday 26 April 2007

asked Her Majesty's Government:

What obligations there are on passenger train operating companies to provide information, including timetables, about bus substitutions at stations where services are affected. [HL3162]

Franchise agreements do not specifically require train operators to provide this information. It is nevertheless in their own interests to ensure that passengers are kept informed of both planned and unplanned service disruptions and of any arrangements that have been made to help them continue their journeys. The passengers' charters issued by individual operators generally include a commitment to ensure passengers are provided with information of this sort.