The estimate for the cost to the department of the pilot of voice risk analysis for reviews of housing benefit and council tax benefit claims by Harrow Council is £62,800.
Voice risk analysis enables a risk score to be produced based on the changes in voice frequency made during a telephone call, which should not be affected by the caller adopting an unusual voice. However, the accuracy of the technology will be tested as part of the pilot.
Jobcentre Plus will test how voice risk analysis technology works with its systems later this year. Any decision concerning plans to roll out on a wider scale and estimates of the cost will be made once a full evaluation of this test has been carried out.