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Telephone Numbers: DWP

Volume 691: debated on Wednesday 9 May 2007

asked Her Majesty's Government:

How many non-geographic telephone numbers are in use by the Department for Work and Pensions and its agencies; what services can be accessed by calling each of them; and what revenue has been received from them between September 2004 and September 2006. [HL3264]

Under arrangements with our telephony supplier, the DWP has 2,299 non-geographic telephone numbers in use for a variety of purposes.

The department delegates the administration and management of non-geographic telephone numbers to local management at operational level. The information on services linked to individual telephone numbers broken down by departmental units and its agencies is not available.

Obtaining the revenue information for the total period requested would incur disproportionate costs. However, figures for January to September 2006 are available: the revenue received amounted to £321,948, which was offset against DWP telephony costs.