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Post Offices: Lost Mail

Volume 694: debated on Wednesday 18 July 2007

asked Her Majesty's Government:

What plans they have to compensate customers for lost post which does not reach its destination. [HL4657]

asked Her Majesty's Government:

Whether they will revise the current procedure where customers whose mail is lost receive compensation only if it reaches its destination, and do not receive compensation if it does not reach its destination. [HL4658]

Issues concerning lost and damaged mail and its appropriate compensation are a matter for Postcomm, the independent regulator for the postal services sector.