asked Her Majesty's Government:
Further to the Written Answer by Lord Bassam of Brighton on 18 July (WA 40), whether, while stations in the East Midlands franchise area remain without ticket vending machines, they will take action to ensure that revenue protection staff on trains adopt a conciliatory attitude to passengers travelling without tickets. [HL5054]
Revenue protection is a matter for the franchisee. The Department for Transport would expect the revenue protection staff to be fully trained in the appropriate people management competences, as well as maximising revenue collection. The national rail conditions of carriage “requirement to hold a ticket” makes it plain that before passengers travel they must have a ticket or other authority to travel which is valid for the train they intend to use.