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Border and Immigration Agency: CAC Report

Volume 696: debated on Thursday 8 November 2007

My honourable friend the Minister of State for Borders and Immigration and Minister for the West Midlands (Liam Byrne) has made the following Written Ministerial Statement.

I am pleased to announce the publication of the independent Complaints Audit Committee (CAC) annual report for the year 2006-07, and the Border and Immigration Agency's response. Copies of both reports are available in the House and on the Border and Immigration Agency's website.

This is the CAC's thirteenth report. Its role is to monitor the effectiveness of the agency's procedures for handling complaints.

We welcome the report and its findings which reflect much of the analysis set out by the former Home Secretary John Reid in the Summer of 2006. As part of the reforms instigated by BIA since July 2006 a new complaints procedure has been designed from scratch which the Complaints Audit Committee has been instrumental in shaping and which will go live in February 2008.