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Immigration: Yarl's Wood

Volume 696: debated on Wednesday 14 November 2007

asked Her Majesty's Government:

What complaints they have received about the treatment of women in Yarl's Wood Immigration Removal Centre; and whether they will make available interpretation facilities for those who wish to make complaints but whose command of English is insufficient for the purpose. [HL182]

In the past six months, 57 complaints have been made by detainees regarding their treatment at Yarl's Wood Immigration Removal Centre. The Border and Immigration Agency (BIA) has received three and Serco, the operating contractor, has received 54. The complaints for Serco were regarding healthcare (18), catering (14) and staff conduct (22). The three received by BIA were confidential complaints which were sent directly to BIA as per the confidential complaint procedures.

If a detainee has difficulty in making a complaint, the contractor will use the Language Line telephone translation service to assist the individual and BIA uses interpreters to assist with interviewing detainees as part of the investigation into the complaint.