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Job Centres: Advice Lines

Volume 697: debated on Monday 10 December 2007

asked Her Majesty's Government:

How many complaints they have received that Jobcentre Plus advice lines are constantly engaged. [HL577]

The information requested is not available. Jobcentre Plus does not collate information on the number of complaints received about its telephone lines being constantly engaged. Complaints about telephone calls are collated and summarised under three broad headings: “Answering telephone calls”; “Customer passed on/Hand Offs”; and “Call Back Services”.