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Jobcentre Plus

Volume 697: debated on Monday 17 December 2007

asked Her Majesty's Government:

What are the opening and closing hours of (a) the offices, and (b) the telephone lines for Jobcentre Plus for each day from 22 December 2007 to 6 January 2008, including any regional variations for opening and closing hours across the country. [HL860]

We remain committed to ensuring that we provide the best possible service for all our customers over Christmas.

Our main Jobcentre Plus offices and telephone services will open as follows:

Scotland

24 December

Open

25 and 26 December

Closed

27, 28 and 31 December

Open

1 and 2 January 2008

Closed

3 December 2008

Open

England and Wales

24 to 26 December

Closed

27, 28 and 31 December

Open

1 January 2008

Closed

2 January 2008

Open

Crisis loan services will be operating throughout this period. Our opening times are designed to allow all telephone claims to be processed so that customers can collect payment from the post office before it closes for Christmas. Customers who need a crisis loan after the telephone service has closed will be referred to their local Jobcentre which will take the customer through the application and decision-making process.

Our crisis loan telephone service operating times will be as follows:

Scotland

Up to 1 pm 24 December

Open

From 1 pm on 24 December to 27 December

Closed

28 December and up to 1 pm on 31 December

Open

1 to 2 January 2008

Closed

3 January 2008

Open

England and Wales

Up to 1 pm 21 December

Open

From 1 pm on 21 December to 27 December

Closed

28 December and 31 December

Open

1 January 2008

Closed

2 January 2008

Open