asked Her Majesty's Government:

What guidance they have given to airlines concerning encouraging volunteers to surrender their reservations on overbooked flights. [HL1676]

The Government have not given any specific advice to airlines concerning overbooked flights. Airlines should be aware of their obligations under Article 4 (1) of Regulation (EC) 261/2004. These are to agree conditions and benefits with passengers who volunteer to surrender their reservations. Additionally, under the regulation, passengers are offered the choice between reimbursement, within seven days, of the full cost of the ticket or re-routing.