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Airports: Heathrow

Volume 700: debated on Friday 25 April 2008

asked Her Majesty's Government:

What are the maximum waiting times for passengers arriving at London Heathrow Airport, and what are the requirements for the provision of immigration officers for those passengers. [HL3014]

The current benchmarks of 45 minutes for non-EEA nationals and 25 minutes for EEA nationals are the current national standards against which all of our ports and airports can measure performance.

Our priority at Heathrow is to maintain border security by checking all arriving passengers.

We monitor our staffing levels carefully and deploy staff to ensure maximum possible coverage of the arrivals control.