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Airports: Passport Queues

Volume 702: debated on Monday 16 June 2008

asked Her Majesty's Government:

How often the queues being monitored by staff of the Border Control Agency at Heathrow's immigration control exceed the European Economic Area (EEA) queuing benchmark time of 25 minutes; how often they exceed the non-EEA queuing benchmark time of 45 minutes; and what proportion of total queues monitored this represents. [HL1619]

The accompanying table shows the most recent queuing performance figures for Heathrow. The queuing averages are well within the benchmarks and we will continue to work on reducing the occasions where those figures are exceeded.

Annex A: Most Recent Queue Performance Figures

Heathrow —TN1

Heathrow —TN2

Heathrow —TN3

Heathrow —TN4

Non EU/EEA 1 March 2008 to 28 March 2008

Average queue time

10 minutes

9 minutes

11 minutes

11 minutes

Per cent over benchmark

3% 4 of 122 measures

0% 0 of 120 measures

2% 2 of 121 measures

2% 2 of 81 measures

EU/EEA 1 March 2008 to 28 March 2008

Average queue time

4 minutes

4 minutes

4 minutes

4 minutes

Per cent over benchmark

0% 0 of 123 measures

0% 0 of 120 measures

0% 0 of 120 measures

0% 0 of 80 measures

The figures provided do not constitute part of national statistics as they are based on internal management information. This information has not been quality assured under national statistics protocols and should be treated as provisional.