Passenger Focus is responsible for managing the national passenger survey (NPS). The NPS provides a network-wide picture of customers’ satisfaction with rail travel. Passengers’ opinions of train services are collected twice a year from a representative sample of passenger journeys.
asked Her Majesty's Government:
Further to the Written Answer by Lord Adonis on 4 November (WA 45), whether allowing increased times and margins in train timetables affects the speed of railway services or the utilisation of available rail tracks. [HL6181]
Where timetables are adjusted to reflect better the time required to complete any rail journey, there may be changes in the average speeds of services, and in the way that track capacity is utilised.
As such changes are made to reduce the risk of trains being delayed, passengers benefit from receiving a more reliable and consistent service.