Skip to main content

Driver and Vehicle Licensing Agency: Complaints

Volume 710: debated on Thursday 14 May 2009

Question

Asked by

To ask Her Majesty's Government how many complaints the Driver and Vehicle Licensing Agency has had each year since 1998; and in what percentage of cases the agency admitted to making errors. [HL3378]

The number of complaints the Driver and Vehicle Licensing Agency has received since financial year 1999-00 are:

Financial Year 1999-00

2,379

Financial Year 2000-01

2,437

Financial Year 2001-02

3,592

Financial Year 2002-03

3,389

Financial Year 2003-04

4,576

Financial Year 2004-05

4,768

Financial Year 2005-06

7,774

Financial Year 2006-07

7,142

Financial Year 2007-08

6,078

Financial Year 2008-09

4,929

Figures are not available for financial year 1998-99

We cannot, without a manual intervention into each complaint case, supply the percentage of cases where the agency has made an error.