Question
Asked by
To ask Her Majesty's Government how many complaints the Driver and Vehicle Licensing Agency has had each year since 1998; and in what percentage of cases the agency admitted to making errors. [HL3378]
The number of complaints the Driver and Vehicle Licensing Agency has received since financial year 1999-00 are:
Financial Year 1999-00 2,379 Financial Year 2000-01 2,437 Financial Year 2001-02 3,592 Financial Year 2002-03 3,389 Financial Year 2003-04 4,576 Financial Year 2004-05 4,768 Financial Year 2005-06 7,774 Financial Year 2006-07 7,142 Financial Year 2007-08 6,078 Financial Year 2008-09 4,929
Figures are not available for financial year 1998-99
We cannot, without a manual intervention into each complaint case, supply the percentage of cases where the agency has made an error.